Accessibility

Accessibility statement

This accessibility statement applies to www.hct.nhs.uk.

This website is run by Hertfordshire Community NHS Trust. We want as many people as possible to be able to use this website.

For example, that means you should be able to:

change colours, contrast levels and fonts using browser or device settings
zoom in up to 400% without the text spilling off the screen
navigate most of the website using a keyboard or speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover)
We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your phone, computer or tablet easier to use, depending on your needs.

How accessible this website is

We know some parts of this website are not fully accessible:

you cannot modify the line height or spacing of text
some PDF documents are not fully accessible to screen reader software
you cannot skip to the main content when using a screen reader

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact,

email: hct.communications@nhs.net
call: 01707 388000

We’ll consider your request and get back to you in 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hertfordshire Community NHS Trust is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).

We plan to add text alternative text for all images by August 2025. When we publish new content, we’ll make sure our use of images meets accessibility standards.

There are some outstanding issues with some PDFs on our website which we plan to resolve by August 2025. These include:

· WCAG 1.4.3 Contrast (Minimum)

· WCAG 2.4.2 Page titled (PDF)

· WCAG 1.3.1 Info and Relationships: Tables (PDF)

· WCAG 1.1.1 Non-text content (PDF)

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We plan on re-auditing the site within the next 12 months.

Preparation of this accessibility statement

This statement was prepared on 12 January 2025. It was last reviewed on 22 February 2025.

This website was last tested on 20 December 2024 against the WCAG 2.2 AA standard. The test was carried out by Verseone The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.

We will share the full accessibility test report once it has been completed.