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Queen Victoria Memorial (QVM) rehabilitation unit is located at the end of School Lane in Old Welwyn. The site is shared with Danesbury House.
QVM has 25 rehabilitation beds. During the COVID-19 pandemic QVM provided rehabilitation for recovering patients. Nursing staff, physiotherapists and occupational therapists work together to help you recover from your illness and adapt to the effects of your condition. If further support is required on discharge then the team will put this in place for your before you are discharged. The anticipated length of stay will differ from patient to patient depending on their individual needs. On average patients can expect to be on the unit for 14 days.
Prior to admission your doctors will have determined that you are medically well enough to leave the acute hospital and ready to progress your rehabilitation. However, should your condition change, you may be transferred back to an acute hospital.
A date for your discharge will be planned early in your stay as a goal for us all to aim for. Our multidisciplinary team regularly discusses and reviews your care in the context of your return home and you and your family will be kept involved and informed of progress and plans.
- Service Category: 1
- Address: 73 School Lane, Welwyn, AL6 9PW
- Reception phone number: 01438 841805
How the service is provided
The unit is predominantly nurse led with support from a multidisciplinary team which is a team of highly skilled professionals including:
- Nurses
- Nurse practitioner: an advanced practice registered nurse who has completed additional training beyond that of a registered nurse.
- Ward doctor
- Physiotherapists
- Occupational therapists
The ward doctor and nurse practitioner work on the unit between 9am - 5pm weekdays and physiotherapists and occupational therapists are available week days between 8.30am - 4.30pm.
Medical Cover
The unit also has medical cover Monday to Friday 9am - 5pm, provided by a staff grade doctor and a nurse practitioner. For out of hours and at weekends, the local on-call doctor service is used.
Useful information
Meals
Meals are a cook/chill service delivered daily. You will be able to choose your daily lunchtime meal. Nursing staff will assist with this. Special diets and religious and cultural requirements can be catered for. Please discuss your personal requirements with your nurse or healthcare assistant upon your admission. Please ask your nurse to refer you to our dietitian for any special dietary advice related to your current medical condition.
So that our patients can have their meals without interruption please try and avoid visiting during supper time which is usually between 5.30 - 6.30pm. Hot and cold drinks, biscuits and snacks are available 24-hours a day.
Visiting Hours
We welcome and encourage the involvement of carers and relatives whilst the person they care for is in hospital. Involving family and friends in care helps to improve wellbeing, communication and the overall experience. We call this approach partnership in care. Let the nurse in charge know if you would like to be involved and you will be provided with a carers lanyard.
Currently, we are only allowing one designated visitor per patient. For visiting times and restrictions, please call the ward on 01438 841805.
Travelling by Car
The unit has free car parking spaces that can be used by disabled and non-disabled drivers.
Travelling by Public Transport
The nearest bus stop is in Welwyn, approximately 15 minutes’ walk away.
Patient experience
If you would like to share your story, please contact the Patient Experience team on 01707 388036 or email hct.patientexperienceteam@nhs.net
We would also love to hear about your experience on our service, please complete a survey by clicking here.
