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Notice regarding the service during COVID-19
During the coronavirus outbreak all musculoskeletal (MSK) services are still fully functioning.
We are accepting all referrals and processing as usual and referrals received are triaged within 24-48 hours. Where possible remote support is being offered via telephone or video consultation and this means that many of our initial contacts will be via either telephone or video. In line with national guidance face to face appointments will be arranged for those patients who have been assessed as needing to be seen in person. All patients attending face to face will be COVID-19 screened and asked to attend on their own where possible.
If you have any concerns about attending you face to face appointment please contact us on the number on the top of your appointment letter. For further information please see "Arrangements for attending your appointment" and "More information about appointments during COVID".
The chronic fatigue syndrome and chronic pain self-management service is comprised of a specialist, multidisciplinary team of clinicians, highly experienced in working with patients who have chronic fatigue syndrome and/or chronic pain.
- How the service is provided
- Who is eligible for the service
- What will happen at your appointment
- Making a referral
- Patient experience
How the service is provided
Following acceptance of your referral, you will be assessed by our multi-disciplinary team. This team is made up of physiotherapists, occupational therapists and clinical psychologists.
After you have been assessed, an individualised care plan will be produced and agreed. This will take into account your physical, psychological and social needs.
Who is eligible for the service
The service is available to patients aged 18-years and over who are registered with a Hertfordshire GP in Stevenage, North Herts, Welwyn and Hatfield, Lower Lea Valley, Upper Lea Valley and the Stort Valley.
What will happen at your appointment
At your appointment, your clinician will assess you by asking a series of questions about your presenting condition and then carrying out a physical examination.
We recommend wearing comfortable clothes that can be easily removed, as it may be necessary to partially undress as part of your assessment. If the lower half of your body is to be assessed we would suggest bringing a pair of shorts to change into. It is also helpful to bring along details of any medication you are taking.
Your appointment may last up to one hour.
Following your assessment, your clinician will discuss the findings of the examination with you and the next steps for best-managing your condition. In some cases you may be referred on to another team for further investigations.
Making a referral
Referrals should be made using this referral form and sent via eRS to Activate CFS and Persistent pain self-management service - Hertfordshire Community NHS Trust - RY4.
Patient experience
We greatly appreciate the feedback of patients who use our services.
If you would like to share your experience of the chronic fatigue syndrome and chronic pain self-management service please contact our Patient Experience team either by calling 01707 388 036 or by sending an email to hct.patientexperienceteam@nhs.net
You can also complete a survey by clicking here.
Your feedback helps us to continually improve the service we provide, both to you and other patients - thank you.
